Privacy Policy

Introduction

This Privacy Policy outlines our practices and procedures for collecting, using, and disclosing your information when you use our services, as well as your rights concerning privacy and how applicable laws protect you.

We use your personal information to provide and improve the services we offer. By using the services of OutNet, you consent to the collection and use of your information as described in this Privacy Policy.

This Privacy Policy applies to all users and visitors of OutNet's website and services.

We are committed to maintaining the privacy of all parties, including but not limited to website visitors, clients, partners, affiliates, and contributors. This policy applies to users residing in the UK, Europe, or the European Economic Area (EEA). If you are outside these regions, the applicable privacy laws of your country of residence will apply.

This policy is relevant when we act as a data controller, meaning we determine the purposes and methods of processing personal data collected from users of our website and services. It applies to the use of our website and the products and services we provide, regardless of how the website is accessed.

You have the option to manage your communication preferences, including whether to receive newsletters, in your account settings. We also use cookies on our website, and upon your first visit, we will request your consent to use them. In this policy, "we," "us," and "our" refer to OutNet.

Definitions

For the purposes of this Privacy Policy:

Account: refers to a unique account created for you to access our services or parts of our services.
Us/We/Our: refers to OutNet, the organization providing the services.
Company: Refers to OutNet, the entity responsible for providing the services described on this website.
For the purpose of the GDPR (General Data Protection Regulation), the Company is the Data Controller.
Cookies: are small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history and other information related to your interactions with the website.
Data Controller: means the Company, which, for GDPR purposes, is the legal entity that determines the purposes and means of the processing of personal data.
Device: refers to any electronic device that can access the service, such as a computer, smartphone, or tablet.
Personal Data:"Personal Data" is any information that relates to an identified or identifiable individual. For GDPR purposes, this includes information such as your name, identification number, location data, online identifiers, or factors related to your physical, physiological, genetic, mental, economic, cultural, or social identity.
Service: refers to the website and other digital solutions offered by OutNet.
Service Provider: Aefers to any natural or legal person who processes data on behalf of the Company. This may include third-party companies or individuals employed to facilitate the service, perform service-related tasks, or assist in analyzing how the service is used. For GDPR purposes, service providers are referred to as Data Processors.
Usage Data: Refers to data collected automatically, either generated by the use of the service or from the service infrastructure itself (such as the duration of a page visit).
Website: refers to OutNet, accessible via https://www.outnet.com.bd/.
You: refers to the individual or entity accessing or using the services provided by OutNet.

Under GDPR, you can be referred to as the Data Subject or User as the individual utilizing the service.

Personal Data That We Collect

When we request personal information from you, we will clearly explain what data we are collecting and the reason for it.

If you contact us directly, we may collect additional details such as your name, email address, phone number, the contents of your message and/or attachments, and any other information you choose to provide.

When you register for an account, we may ask for contact information, including your name, company name, address, email address, and phone number.

The personal data we collect generally falls into three main categories:

Information provided by you
Automatically collected information from your use of the website
Information from other sources, such as product searches

How We Use the Information

We use the information collected for various purposes, including but not limited to:

Providing, operating, and maintaining our website
Improving, personalizing, and expanding our website
Understanding and analyzing how you use our website
Developing new products, services, features, and functionality
Communicating with you for customer service, updates, and marketing/promotional purposes
Sending you emails
Preventing fraud
Processing contributor data for publishing contributions on our website
Conducting direct marketing, targeting, and sending marketing messages (based on your consent)
Conducting research and analysis
Keeping accurate records and backup copies of our databases
Ensuring security and preventing fraud
Managing insurance and risk
Defending legal claims
Complying with legal obligations
Processing purchases and delivering products
Providing recommendations and personalization based on user preferences

Providing Your Personal Data to Others

We may disclose your personal data to the following entities:

Insurers and professional advisers: For risk management and legal purposes.
Hosting service providers: Data stored in our website database is hosted on the servers of our hosting providers.
Website developers:We may share personal data with our website developers as necessary to provide website development and support services.
Financial service providers: Transaction data may be shared with our financial services providers to process payments, handle refunds, manage sales tax, and address payment-related queries or complaints.
Business transitions: We may share or transfer your personal information during negotiations or as part of any merger, sale of company assets, financing, or acquisition of all or part of our business.

We take measures to ensure that your data is handled securely and in accordance with applicable privacy laws and regulations.

International Transfers of Your Personal Data

Several of the services and products we provide may involve partners or systems located outside of the United Kingdom. To ensure the security of your personal data, we have implemented appropriate safeguards, which include:

Hosting facilities for our website may be located in other countries.
Marketing service providers based internationally.
Website platform service providers located outside the UK.

By submitting personal data for publication on our website or through our services, you acknowledge that this data may be accessible globally via the internet. We cannot prevent others from using (or misusing) such data once it is publicly available.

Legal Foundations for Processing Your Information

We process your personal data only when we have a valid legal basis to do so, in accordance with applicable laws. These legal bases may include:

Consent: When you have given us clear permission to process your data.
Compliance with legal obligations: When we are required to share your data to comply with the law, regulatory bodies, or law enforcement agencies.
Contractual necessity: When processing your data is essential to provide the services you’ve requested or to fulfill a contract with you.
Legitimate interests: When we have a legitimate business interest in processing your data that is not overridden by your rights and interests.
Protection of your rights: When processing is necessary to protect your rights or those of others.

In all instances, we take steps to ensure that your personal data is handled securely and in compliance with applicable laws and regulations.

Retaining and Deleting Personal Data

We retain your personal data only for as long as is necessary to provide you with the services you’ve requested. During this time, we safeguard your information with commercially acceptable measures to prevent unauthorized access, loss, theft, disclosure, copying, misuse, or alteration.

We retain personal data according to the following guidelines:

Contact data Will be retained for a minimum of one year following the last contact and a maximum of six years after that date.
Account data Will be retained for at least one year after the closure of the account and up to a maximum of ten years.
Customer relationship data: Will be retained for a minimum of one year following the termination of the customer relationship and a maximum of six years.
Service data Will be retained for a minimum of six years after the relevant contract ends and up to a maximum of ten years.
Transaction data Will be retained for at least six years from the date of the transaction and a maximum of ten years.
Communication data Will be retained for at least one year following the date of the communication and up to six years.
Usage data Will be retained for six years from the date of collection.
Contributor data Will be retained for a minimum of six years following the termination of the contributor relationship or the date of the contribution, whichever is sooner, and for a maximum of ten years.

In addition to these retention periods, we may retain your personal data if required to comply with legal obligations and protect your vital interests, or the vital interests of another individual.

Security of Personal Data

We take appropriate technical and organizational measures to secure your personal data and prevent its loss, misuse, or unauthorized alteration. Your personal data is stored on secure servers, personal computers, mobile devices, and in secure manual record-keeping systems. We ensure that the following personal data is stored in encrypted form:

Your name
Contact information
Password(s)
Cardholder data

Any data related to your inquiries or financial transactions sent between your web browser and our web server will be protected using encryption technology.

While we implement encryption and other security measures, you acknowledge that the transmission of unencrypted or inadequately encrypted data over the internet is inherently insecure. We cannot fully guarantee the security of data transmitted over the internet.

To further protect your data, ensure that your password is strong and not easily guessable by individuals or computer programs. You are responsible for keeping your password confidential, and we will never ask for it, except when you log into our website.

Although we strive to protect your personal data using commercially reasonable methods, please note that no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Your Rights under the GDPR

OutNet is committed to respecting the confidentiality of your personal data and ensuring you can exercise your rights under GDPR. If you are located in the EU, you have the following rights under this Privacy Policy and applicable law:

1. Request Access to Your Personal Data

You have the right to access, update, or request the deletion of the personal data we hold about you. Where possible, you can access, update, or delete your data directly within your account settings. If you are unable to do so, please contact us for assistance. This also allows you to request a copy of the personal data we hold.

2. Request Correction of Your Personal Data

If any of your personal information is incomplete or inaccurate, you have the right to request that we correct it.

3. Object to Processing of Your Personal Data

You have the right to object to the processing of your personal data when we rely on legitimate interests as the legal basis. If there is something specific about your situation that leads you to object, you may do so. You also have the right to object to the processing of your data for direct marketing purposes.

4. Request Erasure of Your Personal Data

You can request the deletion or removal of your personal data when there is no longer a valid reason for us to process it.

5. Request the Transfer of Your Personal Data

You can request that your personal data be transferred to you or a third party in a structured, commonly used, machine-readable format. This right applies only to automated information that you initially provided consent for or that we used to perform a contract with you.

6. Withdraw Your Consent

You have the right to withdraw your consent for processing your personal data. If you withdraw consent, we may no longer be able to provide access to certain functionalities of our services.

OutNet is dedicated to ensuring your rights are protected under GDPR and providing support if you wish to exercise any of these rights.

Exercising Your GDPR Data Protection Rights

You may exercise your rights of access, rectification, cancellation, and objection by contacting us directly. We may request verification of your identity before addressing your request. We will strive to respond as quickly as possible to any inquiries or requests regarding your personal data.

If you are located in the European Economic Area (EEA) and are dissatisfied with our handling of your data, you have the right to lodge a complaint with a Data Protection Authority.

For further details on data subjects' rights, you can visit: ICO - Guide to the GDPRPlease note, these rights may be subject to specific limitations and exceptions based on relevant laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under this age, and we are committed to removing such data if discovered.

If you are a parent or legal guardian and believe that your child has provided us with personal data, please contact us immediately. Should we discover that personal data from a minor has been collected without parental consent, we will take immediate steps to remove that information from our servers.

If parental consent is legally required for processing your personal data due to your jurisdiction, we may need to seek your parent's approval before gathering and using your information.

Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically by posting the revised version on our website. We recommend that you check this page frequently to stay informed about any updates. In the event of significant changes, we may notify you via email, provided it is available in your account.

Please review this Privacy Policy regularly. Any modifications become effective once published on this page.

Our Details

This Website is owned and operated by OutNet Ltd. We are registered in Bangladesh under registration number 787, and our registered office is at Khulna. You can contact us using available methods on our Website; or by email, using the email address published on our Website.